Refund policy

Thank you for shopping with Nuvoro Fragrances.

We want you to be satisfied with your purchase. If you are not completely happy, please review our return policy below.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and unopened.
The product must be in its original packaging with all seals intact.
You must provide proof of purchase (order number or receipt).

For hygiene and safety reasons, we cannot accept returns of:

Opened or used fragrances.
Products with broken seals or damaged packaging caused after delivery.
Gift cards.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.